What our Customers say...


Everyone was wonderful, could have a little better understanding of how long it would take to "dry out" everyone was amazing and kind and perhaps did not know themselves how long it would take.I will recommend this franchise to all of my friends and family.

Please note nobody walks on water (10's) for me all 9's are the highest praise 

The crew was neat and courteous,I was very pleased.

The team did a great job.Very through and professional and friendly.We will definitely recommend you guys to friends and family. thanks again  

I am very picky and have high exceptions so receiving 10's from me is extremely rare !!!   

" Mike was very courteous and helped calmed down the situation and helped me through this emergency water situation with my home.Thank u so much " 

" Matt and Sheldon were very courteous and professional."

-Shaun Laurin

" Very courteous young men ; Polite and assured me of a job well done . Cleaned up everything very well! Fun to talk with ; very personable! "

- Barb Latt

" These Qualities are hard to find today.Very professional,Focused on the task. Hard working, Pleasure to work with. "

-Shannon Karo

SERVPRO was very nice, exceeded expectations. I don't remember names but the cleaning team was great and the painter was excellent. Jeff was fantastic love this guy, he is the best.

SERVPRO was in constant communication during the clean up process. They gave great customer service and were very professional. Carlos was excellent, always on time, and accommodating. Also they were very quick in responding and with the clean up.

Workers were diligent and pleasant. Every aspect of work was done well and on time.

The professionals ensured that the waste would be disposed of properly according to OSHA standards and health regulations. Utilizing all the necessary safety products and equipment, SERVPRO Fairbanks Ranch | East Rancho Santa Fe performed their duty perfectly. At the same time, they respected the feelings of the family of the deceased and made them as comfortable as possible while they worked. Thanks to JR and his team!

After the fire, what seemed all lost to us didn’t even worry them at all. This is how confident and professional they are at handling the work. They are honest and upright about their work. They try their best to recover/save those damaged areas to save us money and other threats that loom over it. They helped us to relocate our belongings to their warehouse. Trust me, do as they say and in the end, they will produce unbelievable results. I am so happy that I asked JR and his Team to help us.

I wish I had words for their services, I still cannot believe and still astonished that how could someone cleanup and restore such a messy water damage produced by a broken water heater? I recall the memories of my house, where each room and everything looked very bad. It felt like life was over and we had lost everything. It didn’t seem possible for us to return to our home.

I finally decided to take help of professional cleanup company and when I asked the opinion of my friend, she suggested me to contact SERVPRO East Rancho Santa Fe. She told me that the company has an expert team to identify and eliminate offensive odors. The team arrived at my place and after considering the whole scenario and before started working on the elimination of odor they informed me about some basic guidelines to avoid any such situation in future.

Thank you very much for the excellent Job! Victor is a perfect example of exemplary customer service.

No work was done, but "Jr" addressed all our issues. He was very helpful and honest.

SERVPRO exceeded my expectations. They were courteous, polite, quick and efficient.